Support
Returns & Refunds
Your satisfaction is our priority. Here's how we make returns easy.
100% Satisfaction Guarantee
We stand behind every product. If you're not completely satisfied, we'll make it right.
Free Return Shipping
Defective, damaged, or incorrect items qualify for prepaid return labels.
Fast Reprints
Most reprints leave our facility within 48 hours after approval.
Eligibility
Items we accept
- Standard products with manufacturing defects
- Incorrect items received
- Damaged items
Items we can't accept
- Custom-designed items (unless defective or incorrect)
- Items worn or used
- Personalized products
- Items returned after 30 days
Return Process
- 1
Contact us at returns@suvernireplus.com or 800-293-4232
- 2
Receive a Return Merchandise Authorization (RMA)
- 3
Pack items using the original packaging when possible
- 4
Ship the package within 7 days using the provided label
- 5
Refunds process within 5–10 business days after inspection
Refund Timeline
- Return received: 3–5 business days to log and inspect
- Credit/debit refunds: 5–10 business days after approval
- PayPal refunds: 3–5 business days after approval
Return Conditions
- Be unworn and unused
- Include original tags
- Return in original packaging
- Display the RMA number on the label
Need Help?
Our customer success team is on standby to assist with returns and exchanges.
Shipping Costs
Free Returns
We cover shipping for defective, damaged, or incorrect items.
Customer Responsibility
Size exchanges or change-of-mind returns use your carrier of choice.
Exchanges
- Same item, different size or color
- Price differences are refunded or invoiced
- Customer covers outbound exchange shipping
Damaged or defective items
Received a damaged item? Contact us immediately and we'll send a replacement at no cost.
Email: quality@suvernireplus.com
Order Cancellations
- Full refund if production has not started
- 50% refund once production begins
- Standard return policy applies after shipment